Privacy Policy — tkpk app

01 Who We Are

tkpk app is an online gaming platform operated at tkpk-app.app, offering live casino games, slot games, fishing games, and sports betting to players in Bangladesh. When this Privacy Policy refers to "tkpk app", "we", "us", or "our", it refers to the operator of the tkpk app platform.

tkpk app acts as the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how tkpk app handles your data, you can contact us at any time using the details provided at the end of this Privacy Policy.

02 Data We Collect

tkpk app collects personal data that is necessary to operate your account and provide the services available on the platform. The types of data we collect include:

tkpk app only collects data that is genu inely necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or religious beliefs.

03 How We Collect Your Data

tkpk app collects personal data through several channels. Understanding how your data reaches us helps you stay informed about your privacy on the platform.

• Direct registration: When you create a tkpk app account, you provide your name, date of birth, contact details, and preferred payment method directly to us.
• Account activity: As you use tkpk app, we automatically record your gaming activity, transaction history, and session data to operate your account and monitor for responsible gaming concerns.
• Identity verification: When you submit documents for KYC (Know Your Customer) verification, we collect copies of your government-issued ID and payment method proof.
• Customer support: When you contact the tkpk app support team via live chat or email, we collect the content of your communications and any information you provide during the interaction.
• Cookies and tracking: tkpk app uses cookies and similar technologies to collect technical data about your device and browsing behaviour on the platform. See Section 8 for full details.
• Payment providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, or bank transfer, we receive transaction confirmation data from the payment provider.

04 Why We Use Your Data

tkpk app uses your personal data for specific, clearly defined purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.

• To create and manage your tkpk app account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To comply with legal obligations including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• To monitor gaming activity for responsible gaming purposes and apply player protection tools where necessary.
• To detect and prevent fraud, cheating, and other prohibited conduct on tkpk app.
• To provide customer support and resolve disputes or complaints.
• To send you account-related communications such as transaction confirmations, security alerts, and policy updates.
• To improve the tkpk app platform based on usage patterns and player feedback.
• To send promotional communications about bonuses and offers, where you have opted in to receive these.

05 Legal Basis for Processing

tkpk app processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to fulfil our obligations under the Terms and Conditions you agreed to when registering your tkpk app account. This includes managing your account, processing payments, and providing access to games.
• Legal obligation: tkpk app is required by law to collect and retain certain data for AML compliance, KYC verification, and financial record-keeping purposes.
• Legitimate interests: We process some data based on our legitimate interests in operating a secure, fair, and commercially viable gaming platform. This includes fraud detection, platform security, and responsible gaming monitoring.
• Consent: Where we rely on your consent to process data — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Sharing Your Data

tkpk app does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable data protection standards.

• Payment processors: We share necessary transaction data with bKash, Nagad, Rocket, and banking partners to process your deposits and withdrawals.
• Identity verification providers: We may use third-party KYC service providers to verify your identity documents. These providers are contractually bound to handle your data securely.
• Game software providers: Game providers whose titles are available on tkpk app may receive anonymised session data for the purpose of game performance monitoring. They do not receive your personally identifiable information.
• Legal and regulatory authorities: tkpk app may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be protected throughout the process.

In all cases where tkpk app shares data with third parties, we ensure that appropriate data protection agreements are in place and that your data is handled with the same level of care we apply ourselves.

07 Payment Data

tkpk app takes the security of payment data extremely seriously. When you make a deposit or withdrawal using bKash, Nagad, Rocket, or bank transfer, your payment credentials are processed directly by the relevant payment provider using their own secure infrastructure. tkpk app does not store your full mobile banking PIN, bank account password, or card details on our own servers.

Transaction records — including amounts, dates, and payment method references — are retained by tkpk app for the period required by financial regulations. These records are used to process withdrawals, resolve disputes, and comply with anti-money laundering obligations. Access to payment records is restricted to authorised tkpk app staff only.

If you believe there has been an unauthorised transaction on your tkpk app account, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take appropriate action to secure your account.

08 Cookies and Tracking Technologies

tkpk app uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in securely, and understand how players use the site. Cookies are small text files stored on your device when you visit tkpk app.

• Essential cookies: These are required for the platform to function correctly. They manage your login session, remember your preferences, and keep your account secure. You cannot opt out of essential cookies without affecting your ability to use tkpk app.
• Analytics cookies: These help us understand how players navigate the platform, which games are most popular, and where improvements can be made. Analytics data is aggregated and does not identify individual players.
• Functional cookies: These remember your settings and preferences — such as your preferred language or display options — so you don't have to set them every time you visit tkpk app.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the tkpk app platform. For more information about managing cookies, refer to your browser's help documentation.

09 Data Security

tkpk app implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict data access to authorised personnel only, and regular security audits of our systems and infrastructure.

While tkpk app takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your tkpk app account and never share your login credentials with anyone.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, tkpk app will notify affected players as required by applicable law and take immediate steps to contain and remediate the breach.

10 Data Retention

tkpk app retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and our internal data retention policy. The specific retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for up to 5 years after account closure, in accordance with AML and KYC regulatory requirements.
• Transaction records: Retained for up to 7 years after the transaction date, as required by financial regulations.
• Customer support communications: Retained for up to 3 years after the last interaction, for dispute resolution and quality assurance purposes.
• Technical and usage data: Retained for up to 2 years, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw your consent or close your account.

When data is no longer required, tkpk app securely deletes or anonymises it so that it can no longer be linked to you as an individual.

11 Your Rights

As a tkpk app player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data tkpk app holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you have the right to request that tkpk app delete your personal data. Note that we may be required to retain some data for legal compliance purposes even after an erasure request.
• Right to restrict processing: You have the right to request that tkpk app restricts the processing of your data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, machine-readable format and to transfer it to another service provider.
• Right to object: You have the right to object to the processing of your data where tkpk app relies on legitimate interests as the legal basis for processing.
• Right to withdraw consent: Where tkpk app processes your data based on your consent, you have the right to withdraw that consent at any time.

12 Children's Privacy

tkpk app is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use tkpk app or provide any personal information to us.

If tkpk app becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on tkpk app, please contact us immediately at [email protected].

13 Updates to This Privacy Policy

tkpk app may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email or through a notice on the platform. The "Last Updated" date at the top of this page will always reflect when the most recent changes were made.

We encourage you to review this Privacy Policy periodically to stay informed about how tkpk app protects your personal data. Continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tkpk app handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week, and will do our best to respond to all privacy-related enquiries promptly.

You can reach the tkpk app data team at: [email protected]